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          Shipping & returns

           

          DOXC ("we" and "us") is the operator of https://pranikal.com Website. By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

          1. General

          Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

          2. Shipping Costs

          Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. 

          This price will be the final price for shipping cost to the customer.

          3. Returns

          3.1 Return Due to Change of Mind 

          Pranikal will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in original packaging, unused and in re sell-able condition. 

          Return shipping will be process by Pranikal.com expense. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. 

          Pranikal will refund the value of the goods returned but will NOT refund the value of any shipping paid.    

          3.2 Warranty Returns 

          Pranikal will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items if warranty is applicable. 

          Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim. 

          Upon return receipt of items for warranty claim, you can expect Pranikal to process your warranty claim within 7 days. 

          Once warranty claim is confirmed, you will receive the choice of: 

          (a) refund to your payment method 

          (b) a refund in store credit 

          (c) a replacement item sent to you (if stock is available)

          4. Delivery Terms

          4.1 Transit Time Domestically 

          In general, domestic shipments are in transit for 2 - 7 days 

          4.2 Transit time Internationally 

          Right now, International shipping is not available at Pranikal.com 

          4.3 Dispatch Time 

          Orders are usually dispatched within 2 business days of payment. 

          Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. 

          4.4 Change of Delivery Address 

          For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. 

          4.5 P.O. Box Shipping 

          Pranikal will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. 

          4.6 Military Address Shipping 

          We are able to ship to military addresses using our logistic partners. We  offer this service for the respected locations Himachal Pradesh, J&K, North east, Andaman. 

          4.7 Items Out of Stock 

          If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock. 

          4.8 Delivery Time Exceeded 

          If delivery time has exceeded the forecast time, please contact us so that we can conduct an investigation.

          5. Tracking Notifications

          Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

          6. Parcels DamagedinTransit 

          If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service immediately.

          7. Duties & Taxes

          7.1 Sales Tax (GST) 

          Sales tax has already been applied to the price of the goods as displayed on the website 

          7.2 Import Duties & Taxes 

          Right now, International shipping is not available at Pranikal.com

          8. Cancellations

          If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. 

          9. Insurance

          Parcels are insured for loss and damage up to the value as stated by the courier. 

          9.1 Process for parcel damaged in-transit 

          We will process a refund or replacement as soon as the courier has completed their investigation into the claim. 

          9.2 Process for parcel lost in-transit 

          We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

          10. Customer service

          For all customer service enquire 

          please email us at support@pranikal.com 

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